The Utility Maintenance Division is responsible for the operation of the City's Water Distribution and Wastewater Collection Systems.. maintaining and replacing the water distribution system, often referred to as water mains, located throughout its service area. The same crews also maintain the sewer collection system.
The Utility Maintenance Division responds to water line repairs 24 hours a day. Despite proactive maintenance, unexpected breaks sometimes occur. Common causes include extreme weather and drought conditions, which strain the water lines. Shifting ground may cause lines to break or leak. Other line breaks may happen when contracting crews accidentally hit water lines. When interruption is service occur, restoring the line is our top priority.
The individual property owner is responsible for the water service lines and meter pits that allow delivery of water from the mains to their address.
The City is not responsible for water damage caused by leakage from a property’s water service line or internal plumbing within the property.
A more specific definition of the components of a water service line includes:
All water meters and remote registers are owned and maintained by the City of Alamogordo.
Water Service Lines
The City is responsible for maintaining the service line from the water main to the curb stop valve, or if there is not a cub stop valve, Utility Maintnenance will maintain the water line from the water main to the property line.
In installations utilizing a meter located within a building on the property served. The customer is responsible for all costs associated with maintenance of the water service line from the connection to the curb stop valve or property line, whichever is closer to the road, and extends to and through the building, excluding the actual meter.
However, in the event that damage to a meter or curb stop was caused by actions of the customer, including abuse or negligence, the customer shall be responsible for all costs associated with maintenance, repair or replacement.
The dispatcher handles citizen requests and complaints related to Water and Sewer System problems.